Dispute Resolution Process

Note March 2025: To view the most current version of process steps please visit Resolving Disputes

Whether you are contacting the Nova Scotia Human Rights Commission because you have experienced harassment or discrimination based on a protected characteristic, or just looking for information, staff at the Commission are here to support you. The following information provides a detailed guide to the dispute resolution process at the Commission.

• Making an Inquiry
• What is the difference between an Inquiry and a Complaint?
• Duty to Accommodate
• Submitting an Inquiry Form
• The Incident I am inquiring about happened more than 12 months ago, what does that mean?
• The Human Rights Officer said that I do not have a complaint, what now?
• Why wasn’t my complaint accepted?
• Completing the Complaint Form
• Early Resolution
• Investigations
• Resolution Conference
• Resolution at the Investigation Stage
• Dismissal by the Director and CEO
• Your Complaint and the Commissioners
• Your Complaint and a Board of Inquiry