Once your complaint form has been signed, it will be assigned to a Human Rights Officer (HRO) for investigation. The HRO will be your point of contact throughout the investigation process. Their role is to carry out a non-biased and neutral investigation of the allegations. They are not an advocate for you or the other party. The HRO will collect information from you and from the other party involved in your complaint. Once they have enough information to determine whether the events and circumstances could be a violation of the Human Rights Act, they will prepare an investigation report and make a recommendation on the next step in the process.
Investigations can be lengthy and may involve interviewing witnesses, reviewing documents, and visits to facilities. HROs are investigating many complaints at any one time and are often required to seek information from outside sources so unexpected delays can occur.