Resolution at the Investigation Stage
A complaint may be resolved at any stage during the investigation process. If a complaint is settled, a settlement agreement will be prepared and signed by the parties. In accordance with the Human Rights Act, the settlement agreement will need to be approved by the Commissioners.
Commissioners meet 5 times a year to review investigation reports and settlement agreements.
Signed settlement agreements are placed before the Commissioners for approval. Once a settlement agreement has been approved, it becomes a binding contract on the parties.